farmacy@support.com

(+62) 8152 254 239

Jl. Sunset Road No.815

Jl. Sunset Road No.815

Return & Refund Policy – Mahareya Herbal

We want you to be fully satisfied with your purchase from Mahareya Herbal. If there’s an issue, we’re here to help.

Returns

  • Returns are accepted only for damaged, defective, or wrong products.

  • You must notify us within 7 days of delivery by emailing support@mahareyaherbal.com with photos of the issue.

  • Products must be unused, sealed, and in original packaging to be eligible for return.

Refunds

  • Once your return is approved, we will process your refund within 7–10 business days.

  • Refunds will be made to your original payment method (bank account, UPI, or card).

  • In case of COD (Cash on Delivery), we will request your bank details for the refund.

Exchanges

  • In case of damaged or wrong products, we can also send you a replacement item instead of a refund.

Non-Returnable Items

  • Opened or used products.

  • Items purchased on clearance or final sale.

  • Gift cards/vouchers.